At&T Stores Open (2024)

FAQs

What is the difference between an AT&T store and an authorized retailer? ›

The first difference is that an authorized retailer is an independent business, while a corporate store is owned by the company. Secondly, authorized retailers are typically smaller in size than corporate stores.

You can visit a local AT&T retail store in Nutley, NJ to purchase services and receive personalized assistance. Our knowledgeable staff can help you choose the best Internet, Fiber Internet, Wireless services, and Bundles tailored to your needs. To find the nearest store, use the AT&T store locator .

To return equipment to AT&T, use one of the following methods: If you submitted an order on Premier and selected the in-store pickup option, or if you purchased your equipment directly from an AT&T company-owned retail store, you must return or exchange it at any AT&T company-owned retail store.

You can complete the Trade-in process in minutes and if you are returning to an AT&T store, your credit is available instantly. If you are using our online process, your device is mailed in and once the processing center confirms the value of your device, an AT&T Promotion Card will be mailed to your address on file.

Equipment returned within 30 days of the shipment date is refunded using the original payment method. View the complete cancellation policy online. An early termination fee may apply after 30 days. View www.att.com/equipmentETF for more information.

A Retail Authorized User is someone at least 18 years old. They can make certain account changes that the wireless account owner can also complete at an AT&T store. A wireless account can have up to 10 Retail Authorized Users.

Why your first bill may be higher than expected: It may have activation, installation, equipment, or one-time fees. It may include installment billing. This splits some one-time charges into equal monthly payments.

How can I avoid AT&T restocking fee? ›

The full return policy can be found at att.com/shop/wireless/returnpolicy. For orders placed online, there won't be a restocking fee for returns made in the first 14 days. If you placed your order online and picked up in store, you must return to a company-owned retail store to have the restocking fee waived.

Good to know: We check each smartphone to make sure it's eligible to turn in. If it is, we'll forgive the balance of that phone's installment plan. If your phone isn't in good condition, we'll charge you the difference between the remaining installment balance and the current value of your returned phone.

Plus, AT&T gives old phones a second life or recycles them, so chalk up another win for sustainability, too. Checking the trade-in value of your phone is fast and easy. Just head over to AT&T trade-in and complete a few quick steps: Select the phone or device you want to trade in.

Can you trade in a cracked cell phone? If your device is damaged, you may still be able to trade it in to AT&T. However, a cracked screen or broken phone will decrease its value and impact how much you receive for your trade-in.

Can you trade in a phone with a cracked screen? Yes, many trade-in programs accept phones with cracked screens, but the trade-in value may be lower. Assess repair costs versus potential trade-in value to determine if it's more economical to fix the screen before trading in used phone.

The big difference between independent authorized dealers and company-owned stores is that the manufacturer owns the store. Back in the day, for example, there used to be a lot of authorized Mac resellers. Today, there are very few.

Authorized Store - Official Brand(s) partners or distributors of a specific Brand or Brands. Verified Store - Certified Retailer or Reseller of a specific Brand(s).

Authorized resellers have access to manufacturer resources, sales and technical personnel and to the original manufacturer's spare parts, tested to meet the applicable product specifications.

When you purchase a phone from a reseller with no credentials, you never know what you are getting. An authorized reseller sells the same phones as the company stores and sells plans that contract with the cell phone companies.